| 发明名称 |
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment |
| 摘要 |
A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need. |
| 申请公布号 |
US2016352899(A1) |
申请公布日期 |
2016.12.01 |
| 申请号 |
US201615237563 |
申请日期 |
2016.08.15 |
| 申请人 |
Genesys Telecommunications Laboratories, Inc. |
发明人 |
Makagon Petr;Ristock Herbert Willi Artur;Kikinis Dan |
| 分类号 |
H04M3/51;H04M3/523 |
主分类号 |
H04M3/51 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A system for soliciting and activating one or more groups of workers to service contact center business comprising:
an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups; characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need. |
| 地址 |
Daly City CA US |
