| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To solve the problem that, according to the prior art, the evaluation index of service quality does not take the form of using service into consideration, and the service is not classified into service types such as the time for using the service to select the service quality evaluation index, and accordingly, it is impossible to objectively select the service quality evaluation index, and accurate evaluation on the service quality can't be made. <P>SOLUTION: The above problem is solved by a service quality evaluation index select device for selecting a service quality evaluation index for quantitatively evaluating the quality of service provided to a user, which is characterized by having a storage device for storing the type of service provided to the user, and a control part for selecting the service evaluating index according to the type of service stored in the storage device. <P>COPYRIGHT: (C)2003,JPO</p> |
