SALES SUPPORT SERVER, SALES SUPPORT SYSTEM, SALES SUPPORT METHOD AND SALES SUPPORT PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a high quality service considering a balance between the business transaction of a selling company and a customer's demand.

SOLUTION: In a step S905, whether the customer is stored as an automatic reply forbidden customer is determined referring to automatic reply forbidden customer data. Whether to give an automatic reply is also determined depending on whether a customer's comment is included in estimate request data from the customer. If the customer is stored in the automatic reply forbidden customer data or if there is the comment, proceeding to a step S308 is carried out, and specification information and customer information are transmitted to a selling company terminal 4 to request the computation of an individual estimate.

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