Internet-Based Diagnostic Assistant for Device Analysis

摘要

Methods and systems for a diagnostic service assistant for connected devices. The device service assistant enables users to diagnose and repair connected devices remotely and/or locally with the use of relevant information. The diagnostic service assistant includes a knowledge base with semantic models that manage heterogeneous sources of relevant information distributed over internal and external storage locations, typically accessible through the internet. The heterogeneous sources of information include 1) device profiles, device status, device histories, and/or aggregated information from similar devices from different users, 2) electronic technical manuals and/or 3) user generated contents and 4) aggregated and analyzed knowledge of knowledge sources.

主权项

1. A method for providing diagnostic services for a device comprising:
generating an ontology with a server, the ontology including:
a diagnostic model having a plurality of diagnostic concepts at least including faults, symptoms, causes, and solutions, and defining relationships between each of the diagnostic concepts; anda plurality of diagnostic data relating to a device model corresponding to the device, each diagnostic datum being associated with at least one of the diagnostic concepts; storing the ontology in a memory, the memory being accessible by the server; receiving a diagnostic query from a user of the device via an input device, the input device being operatively connected to a user interface, the user interface being connected to the server via a network; identifying at least one diagnostic concept that is associated with the diagnostic query by searching the ontology with the server; and outputting the identified at least one diagnostic concept and diagnostic data associated with the identified at least one diagnostic concept to the user.