| 发明名称 |
EFFICIENT MECHANISM FOR CUSTOMER FEEDBACK FROM A VOICE CALL |
| 摘要 |
System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code. |
| 申请公布号 |
US2016277576(A1) |
申请公布日期 |
2016.09.22 |
| 申请号 |
US201514664363 |
申请日期 |
2015.03.20 |
| 申请人 |
Avaya Inc. |
发明人 |
Ryan Adrian;Geary Dara;Meaney William;Crowley Patrick;Kelly Edel |
| 分类号 |
H04M3/51 |
主分类号 |
H04M3/51 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method to provide customer feedback in a telephone call between a customer and a contact center, comprising:
monitoring an audio media stream from the customer in the telephone call; detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream; and assigning a feedback rating from the detected feedback code. |
| 地址 |
Santa Clara CA US |
