RESOURCE PRIORITIZATION AND COMMUNICATION-CHANNEL ESTABLISHMENT

摘要

A resource prioritization system and method for processing request communications by prioritizing resources based on obtainment parameters and establishing communication channels. The resource prioritization system and method may receive a request from a user device. The request can include content related to a request specification and can be associated with a request location. The resource prioritization system and method can process the request to identify one or more resources having one or more characteristics corresponding to the request content and associated with resource locations near the user location. A communication channel can then be established between the user device and a device associated with an identified resource, such that the user can submit queries to the resource and receive query responses.

主权项

1. A resource prioritization system for facilitating responding to request communications by prioritizing resources and establishing communication channels, the resource prioritization system comprising:
an interface engine system that receives a request communication from a device, the request communication including location data indicative of a location and request content corresponding to an object; a location detection engine that identifies a request location based on the location data, the request location being indicative of a location of the device; an object engine that:
identifies an identifier of an object or of an object type based on the request content; andidentifies one or more object locations based on the identifier of an object or of an object type and the request location; a scheduling engine that, using one or more processors:
identifies a set of resources;identifies a resource location associated with each resource in the set of resources;assigns, for each resource in the set of resource, a prioritization value to the resource, wherein the prioritization value depends on the resource location associated with the resource;selects a resource from amongst the set of resources to at least partly respond to the request communication, wherein the selection of the resource is based on the assigned prioritization values;identifies a set of communication types, wherein at least one communication type includes communication over a voice, data or text communication channel; andselects a communication type from amongst the set of communication types, wherein the selection of the communication type is based on an obtainment parameter associated with the request communication; an obtainment analysis engine that identifies the obtainment parameter associated with the request communication based on obtainment data relating to previous request communications that is indicative of whether obtainments occurred or values of obtainments; and a request handling engine that, when the selected communication type includes communication over a voice, data or text communication channel, facilitates establishment of the voice, data or text communication channel between the device and a resource device associated with the selected resource.