Method and apparatus for voice recognition unit simulation

摘要

A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.

主权项

1. A method for estimating call load using a load simulation of a voice recognition unit, the method comprising:
determining, by a processor communicably coupled to the voice recognition unit:
a number of maximum simultaneous channels for the load simulation;a duration of a call of expected simultaneous calls for the load simulation;an active call handling procedure for the load simulation;a load to timing choice for the load simulation;a number of the expected simultaneous calls;a minimum percentage of time that the expected simultaneous calls will be sustained;a timing to load choice for the load simulation;a number of the expected simultaneous calls to be placed in a batch of the expected simultaneous calls;an inter-call duration between the expected simultaneous calls in the batch; anda batch call duration; using the determining as a set of input parameters to calculate, by the processor, the estimated call load.