IVR engagements and upfront background noise

摘要

Speech recognition error may be reduced or eliminated when background noise is detected at a customer's location. For example, when background noise is detected at the customer's location, the customer may be prompted to use dual-tone multi-frequency (DTMF).

主权项

1. An apparatus, comprising:
memory comprising a set of instructions; and at least one processor, wherein the set of instructions, when executed by the at least one processor, are configured to cause the apparatus to:
detect a signal strength of the background noise at a location of a customer during a call,determine a noise floor after the call is answered by the customer based on the signal strength of the background noise,set an acceptable level of background noise to use with an interactive voice response (IVR) application during the call,determine the background noise at the location of the customer is above the noise floor after the IVR application has provided a prompt to the customer, andprompt the customer to use dual-tone multi-frequency (DTMF) when the background noise is excessive at the location of the customer.