| 摘要 |
<p>PROBLEM TO BE SOLVED: To provide a voice response system capable of reducing the number of times of operations until obtaining a desired information service at the access of a voice response device and obtaining the desired information service in a short time. SOLUTION: In this voice response system, a number of terminals 1-3 and the voice response device 4 provided with a voice response control information table 42 are connected through a network 6, a user performs the operation corresponding to a hierarchical operation procedure through the terminals 1-3 to the voice response device 4 and the desired information service is provided from the voice response device 4. The voice response device 4 is provided with a user identifying means, an information obtaining means for obtaining voice response control information corresponding to the user from the information table 42, a guidance preparing means for preparing guidance from the obtained voice response control information, a guidance selecting means for making the user select guidance contents, an information service providing means for providing the information service based on the selected guidance contents and an information registration changing means for changing the registered contents of the information table 42 by the request of the user.</p> |
