| 摘要 |
<p>A method and apparatus for network-based communication are provided. For a typical embodiment, a user (102) activates the communication system by pressing or otherwise activating a call button. The call button is an applet embedded in a web page. The applet interacts with a server component residing on a server computer (106) to establish communication between the user and an agent (104). Non-voice communications are routed through the server computer(106) and become available instantly between the customer (102) and the agents (104). In the case of one-to-one communication, voice communications pass between the user (102) and the agent (104) in a direct peer-to-peer fashion. For one-to-many communications, voice communications are routed though the server computer (106).</p> |
