Electronic management system for technology support reporting

摘要

Systems and methods for generating a visual indicator based on receiving a report of a transaction processing error, the error comprising an informality in a software instruction code executed during a first attempt to process a transaction. The systems may be configured to determine a preconfigured time period for correcting the software instruction code causing the transaction processing error and compare it to the actual time it took to correct the software instruction code to determine whether the processing error was corrected within the preconfigured time period. The system and method may then generate and communicate a visual indicator based on determining whether the error was corrected within preconfigured time period.

主权项

1. A system for generating and presenting a visual indicator based on determining that a software instruction code causing a transaction processing error was corrected within a predetermined time period, the system comprising:
a non-transitory storage device; a communication device; at least one processor operatively coupled to the storage device and the communication device; and at least one module stored in said storage device and comprising instruction code that is executable by the at least one processor and configured to cause said at least one processor to:
receive a first report of the transaction processing error, the error comprising an informality in the software instruction code executed during a first attempt to process a transaction;determine a time period for correcting the software instruction code causing the transaction processing error;receive a second report that the informality in the software instruction code causing the transaction processing error was corrected based on an execution of the corrected software instruction code during a second attempt to process the transaction;determine an amount of time between receiving the first report and receiving the second report;compare the amount of time between receiving the first report and receiving the second report with the time period for correcting the transaction processing error;determine whether the software instruction code causing the transaction processing error was corrected within the predetermined time period based on comparing the amount of time between receiving the first report and the second report with the time period for correcting the transaction processing error;generate the visual indicator based on determining whether the error was corrected within the predetermined time period; andcommunicate the visual indicator.