Method and systems for an incoming unidirectional outage bypass for a voice over internet protocol private branch exchange system

摘要

A system and method are disclosed herein for providing a unidirectional outage bypass for incoming communications via a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) system to a session initiation protocol (SIP) device. An outage monitoring system is in communication with both the unidirectional bypass system and one or more bypass enablers that act at the direction of the unidirectional bypass system. The outage monitoring system detects outages and overloads, as well as, network failures between network components, the VoIP PBX, Client Devices and the public switched telephone network (PSTN). The unidirectional bypass system, in response to detection of an outage, determines error-handling procedures for the unidirectional bypass based on bypass configuration data. The bypass enablers forward incoming communications between the PSTN and a bypass destination following a bypass route in accordance the error-handling procedures, by bypassing components that are currently experiencing failures or overloads.

主权项

1. A system for providing a unidirectional outage bypass for a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) comprising:
a client device or a group of client devices in a network in communication with the hosted VoIP PBX and with an outage monitoring system, the hosted VoIP PBX being hosted remote from the client device or the group of client devices; the outage monitoring system in communication with a bypass configuration system and in communication with one or more bypass enablers that act at the direction of the bypass configuration system, the one or more bypass enablers being one or more of software and hardware and being configured to intercept incoming communications and perform interactions to reroute or forward the incoming communications from a public switched telephone network (PSTN) to the client device or the group of client devices while bypassing the hosted VoIP PBX, wherein:
the outage monitoring system monitors the hosted VoIP PBX, as well as, network connections between the hosted VoIP PBX, client devices and a public switched telephone network (PSTN) for outages, failures and overload conditions;the bypass configuration system, in response to at least one of an outage failure, and an overload detection by the outage monitoring system, directs the bypass enablers to route the incoming communications between the PSTN and the client devices while bypassing one or more of the hosted VoIP PBX, and the network connections between the hosted VoIP PBX, client devices and the PSTN that is currently experiencing at least one of outage, failure and overload; and the bypass configuration system directs the routing of the incoming communications via the bypass enablers based on a set of bypass configuration data.