发明名称 Method and system for call data analysis
摘要 The present invention provides a method and apparatus for collecting diagnostic messages and collating them into correlated groups to be matched to specific calls, to identify and diagnose issues with those calls.
申请公布号 US9479649(B2) 申请公布日期 2016.10.25
申请号 US201414466453 申请日期 2014.08.22
申请人 Metaswitch Networks Limited 发明人 Overton Mark Edward
分类号 H04M7/00;H04M3/22;H04L29/06;H04L1/24 主分类号 H04M7/00
代理机构 Stetina Brunda Garred & Brucker 代理人 Stetina Brunda Garred & Brucker
主权项 1. A call data analysis method performed by an analysis server comprising: receiving a plurality of diagnostic data messages from one or more media gateways on the analysis server, said diagnostic data messages including a plurality of parameters including at least timestamp information and identifier information; correlating, on said analysis server, said diagnostic data messages into one or more trails, each trail including a plurality of diagnostic data messages having matching timestamp information and identifier information; determining, on said analysis server, a pairing confidence value for each of one or more pairs of said trails by comparing the identifier information of one trail of each pair with the identifier information of the other trail of said pair; receiving, on said analysis server, a request, from a user, for diagnostic information relating to a call, said request including a search parameter; identifying, with said analysis server, a primary trail having one or more diagnostic data messages with parameters having values matching the search parameter; and identifying, on said analysis server, one or more secondary trails having a said respective pairing confidence value with said primary trail in excess of a target level, said target level being modifiable in response to a user indicating either desirability or rejection of said pairing; and outputting from said analysis server to said user, said primary trail and said one or more secondary trails.
地址 Enfield, Middlesex GB