| 摘要 |
PCT No. PCT/GB96/00727 Sec. 371 Date Jul. 29, 1997 Sec. 102(e) Date Jul. 29, 1997 PCT Filed Mar. 27, 1996 PCT Pub. No. WO96/31044 PCT Pub. Date Oct. 3, 1996A teleworking facility is provided with a Computer/Telephony Integration ontroller connected to a private automatic branch exchange (PABX) and arranged to select an available one of a set of terminals to receive the identity of a teleworking agent requesting work (or select the identity of a teleworking agent to be offered work), and to command an automatic call distribution (ACD) system to record the teleworking agent's identity in association with the identity of the selected terminal. When the controller detects that the ACD system has connected an incoming call to the selected terminal, it commands the PABX to make an outgoing external call to the teleworking agent at the recorded remote terminal and to join the two calls in conference mode.
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