Splitting a call for an emergent event into multiple devices using data channels

摘要

Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.

主权项

1. A system, comprising:
a public safety access point (PSAP), comprising: a PSAP resource; and a PSAP server that, upon determining that a first PSAP caller and a second PSAP caller are both calling the PSAP with respect to a common emergent event, enables a single PSAP agent to simultaneously interact with the first PSAP caller and the second PSAP caller over a first and second data channel, respectively, and wherein a first multimedia content provided to the first data channel differs from a second multimedia content provided to the second data channel.