System and method for administering pluggable user interactive system applications

摘要

Systems and methods are described that allow for multiple pluggable user interactive system (UIS) applications to be added or removed from a UIS system while maintaining controlled access by users to each currently available application. Users can access the system using multimedia connections, such as voice, text, video, web, etc., and users have access to certain subsets of the available applications depending on their identity. In addition, users can define their own preferences, which places restrictions on which applications they can access from which media. In operation, the system provides the access restrictions and navigation for the applications outside of the application structure.

主权项

1. A user interactive system (UIS) for controlling user access and navigation for a plurality of pluggable applications; said system comprising:
a) a means for controlling interactive setup functions using a central core of UIS applications; b) a means for registering a plurality of individually designed UIS applications, said applications not necessarily provided by a common entity, said registering arranged to allow each of said applications to provide, to said UIS system, only those capabilities that said each application adds to said UIS system; c) a means for assigning each of the plurality of individually designed registered UIS applications to a call type; d) a means for assigning each of the plurality of individually designed registered UIS applications to a class of service; e) a means for maintaining for each user in a common data file information specific to said user; f) a means for allowing a user to select ones of said individually designed registered applications in accordance with permissions granted said user; g) a means for establishing communications connections in support of said selected applications using said interactive functions from said control core of UIS applications in accordance with commands from user selected individually designed applications; h) wherein at least one of said interactive functions is the provision of interactive responses with said user in accordance with a common theme for such interactions across a plurality of individually designed applications; and j) wherein the additional individually designed UIS applications are registered and can be assigned to a class of service after the user selects one of said individually designed registered application in accordance with permissions granted said user.