CALL CENTER SYSTEM FOR PERSONALIZED SERVICES

摘要

A call center system comprising a hub call center system, a number of spoke call center systems and third party resources. The hub call center system is configured to connect a communication received from a client device through communication channels provided by the hub call center system over a network with an associate of the hub call center system to deliver personalized services to a registered user. A data store is configured to maintain a personal information record of the registered user. The spoke call center systems are configured to enable associates of the spoke call center systems to work in conjunction with the hub call center system to provide the personalized services. The third party resources are deployed for providing the personalized services as per requirement by the hub call center system or by the spoke call center systems.

主权项

1. A call center system, said system comprising:
a hub call center system, said hub call center system configured to connect a communication received from a client device through one or more communication channels provided by said hub call center system over a network with one or more associates of said hub call center system; a data store configured to maintain a personal information record of said registered user; one or more spoke call center systems, said one or more spoke call center systems configured to enable one or more associates of said one or more spoke call center systems to work in conjunction with said hub call center system; and one or more third party resources, said one or more third party resources are deployable as per requirement by said hub call center system or said one or more spoke call center systems; wherein one or more personalized services are provided by said call center system to said registered user in response to said communication.