SYSTEM AND METHOD FOR EFFECTIVE COMMUNICATION ACROSS A PLURALITY OF COMMUNICATION MODALITIES

摘要

A system and method for effective communication across a plurality of communication modalities are provided. The present disclosure provides for a communication platform (116) that determines the most effective communication modality for communication with a particular user based on a plurality of factors, such as, but not limited to, the time of the communication, the communication history with the particular user, and any stored preferences. Additionally, the present disclosure provides for a content filter (222) for filtering inappropriate content of a communication to a user based on factors such as, but not limited to, the communication modality used, the location of the sender, and the relationship of the sender to the recipient.

主权项

1. A communication method comprising:
analyzing (305) a communication to be sent from a first user using a first communication modality to at least a second user, the second user having at least a first contact option using the first communication modality and a second contact option using a second communication modality; determining (306), based on at least a first parameter, if the communication should be transmitted to the first contact option or the second contact option; transmitting (312) the communication to the first contact option if it is determined that the communication should be sent to the first contact option; converting (310) the communication from a first format to a second format if it is determined that the communication should be sent to the second contact option, the first format compatible with the first communication modality and the second format compatible with the second communication modality; and transmitting (312) the communication to the second contact option if it is determined that the communication should be sent to the second contact option.