SINGLE ACTION MULTI-DIMENSIONAL FEEDBACK GRAPHIC SYSTEM AND METHOD

摘要

A computer-implemented method and system for providing a feedback rating with a single user input over the internet or email. Data may be received indicative of enablement of a single action feedback process, such as after resolution of an interaction between a customer and client. Responsive to receipt of the enablement data, the single action multi-dimensional feedback graphic is generated and then transmitted to a customer via a network browser or email. A desired feedback rating is identified by selecting (e.g. clicking with a pointer of a pointing device, touching a desired area on a touchscreen, or by voice input) a discrete area of the multi-dimensional feedback graphic, which may represent a combination of a plurality of feedback ratings and parameters. After the feedback selection is made, the selected feedback information may be transmitted to the server and stored.

主权项

1. A computer-implemented feedback data generation method comprising:
receiving, from a client computer system, data indicative of enablement of a single action feedback process for capturing transaction feedback data from a customer computing device; responsive to receipt of the data indicative of enablement, generating, by a feedback platform computer system, a multi-dimensional feedback graphic including a plurality of discrete selectable areas, each of the plurality of discrete selectable areas corresponding to distinct feedback values of at least two feedback parameters; transmitting, by the feedback platform computer system, the multi-dimensional feedback graphic to the customer computing device for selection of one of the plurality of discrete selectable areas by a customer; receiving, by the feedback platform computer system from the customer computing device, a selection of one of the plurality of discrete selectable areas on the multi-dimensional feedback graphic selected on the customer computing device, said selection comprising feedback data corresponding to the at least two feedback parameters corresponding to the selected one of the plurality of discrete selectable areas on the multi-dimensional feedback graphic; and storing, in a data storage device, the feedback data.