| 摘要 |
Methods, systems, and computer-readable media for authenticating customers of an organization and managing authenticated sessions of various customers are presented. Some aspects of the disclosure provide ways for a customer of an organization to authenticate using a mobile computing device, such as the customer's personal mobile device, when interacting with the organization in various contexts, such as when accessing an automated transaction device or when interacting with an agent of the organization during an in-person session or during a teleconference session. In some arrangements, the customer's authentication status, which may be established on the mobile computing device and which, in some instances, may be verified based on the location of the mobile computing device, may be carried over from the mobile computing device to another computing device or system, such as an automated transaction device or a teller terminal device, which may be used by an agent of the organization. |
| 主权项 |
1. A system, comprising:
at least one processor; a communication interface communicatively coupled to the at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to:
receive, via the communication interface, and from a mobile computing device, a request to authenticate a customer of an organization;based on receiving the request to authenticate the customer of the organization, send, via the communication interface, and to the mobile computing device, a first message configured to cause the mobile computing device to prompt the customer of the organization to provide biometric authentication input for validation by the mobile computing device;after sending the first message configured to cause the mobile computing device to prompt the customer of the organization to provide the biometric authentication input for validation by the mobile computing device, receive, via the communication interface, and from the mobile computing device, information indicating that the mobile computing device received valid biometric authentication input from the customer;in response to receiving the information indicating that the mobile computing device received the valid biometric authentication input from the customer, send, via the communication interface, and to the mobile computing device, a second message configured to cause the mobile computing device to provide information identifying a current location of the mobile computing device;after sending the second message configured to cause the mobile computing device to provide the information identifying the current location of the mobile computing device, receive, via the communication interface, and from the mobile computing device, location information identifying the current location of the mobile computing device;based on receiving the location information identifying the current location of the mobile computing device, validate the location information identifying the current location of the mobile computing device;if the location information is valid, generate a validation code that is usable to establish an authentication status of the customer;based on generating the validation code that is usable to establish the authentication status of the customer, send, via the communication interface, and to the mobile computing device, the validation code;after sending the validation code to the mobile computing device, receive, via the communication interface, and from an agent terminal device, the validation code; andin response to receiving the validation code, send, via the communication interface, and to the agent terminal device, a message indicating that the customer is authenticated to access account information associated with one or more accounts maintained by the organization for the customer. |
