| 主权项 |
1. A method for providing dynamic user support for a plurality of control programs that are configured to monitor and/or control a plurality of respective devices of an automation system, comprising:
(a) presenting to a user of a specific control program assigned to the automation system in a dialog box as an entry point for user support either (i) a list of entry point questions for selection by said user or (ii) a specific entry point question in response to an error corresponding to an aspect of the error, wherein each entry point question comprises one or more keywords, wherein the keywords are mapped to respective control programs of the plurality of control programs for the devices of the automation system to correspond to objects and data of the respective control programs representing actual elements of the respective control programs, such that the mapping provides specific dynamic information to be presented when applied to the specific control program and different dynamic information to be presented when applied to a different control program of the plurality of control programs; (b) responsive to a selection of an entry point question from (a), presenting to said user an object list derived from the keywords in the entry point question, wherein the object list comprises specific dynamic information related to the specific control program assigned to the automation system in response to the keywords in the entry point question, wherein identifiers shown in the object list correspond to identifiers used in the plurality of control programs for the devices of the automation system; (c) receiving an entry point object selected by said user from the object list; and (d) presenting to said user at least one item of data as help text specifically related to the specific control program assigned to the automation system based on a logical combination of the entry point question and the entry point object selected by said user wherein in (a) the dialog box presents an entry point question representative of a first question that asks why a subsystem is not included in a first list of devices, wherein in (b) the presenting to said user of the object list is derived from the keywords in the entry point question corresponding to the first question selected by the user, wherein the object list displays at least one device of the automation system that is not included in the first list, wherein the entry point object selected in (c) corresponds to the at least one device that is not included in the first list, wherein the item of data presented in (d) represents a reason associated with the at least one device that prevents the at least one device from being included in the first list. |
