METHOD AND SYSTEM FOR PARSING AND AGGREGATING UNSTRUCTURED DATA OBJECTS

摘要

A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.

主权项

1. A computer-implemented data analytical method for parsing and aggregating unstructured data objects, comprising:
obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, wherein the unstructured data objects contain words, numbers and characters; transforming the obtained unstructured data objects by reading the data objects and deleting the words, the numbers and the characters if the words, the numbers and the characters match predetermined words, numbers and characters stored in a word dictionary to create transformed data objects; identifying a number of criteria attributes of the client tickets, wherein the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, client ticket priorities, or ticket creation date-time, or any combination thereof; and generating, for display in a first user interface, a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets, wherein the numbers of the tickets are determined by using the identified criteria attributes.