COMMUNICATION SYSTEMS, COMMUNICATION DEVICES, AND RELATED METHODS FOR ROUTING CALLS BETWEEN COMMUNICATION DEVICES HAVING USERS WITH DIFFERENT ABILITIES

摘要

A group routing server, communication devices, and related methods are described. The group routing server may comprise a processor operably coupled with communication elements and memory, and be configured to determine a destination communication device from among a plurality of communication devices to which an incoming call is to be routed, determine whether an assistive communication service is needed for providing interpretive services based, at least in part, on differing communication abilities between a far-end user associated with a far-end communication device initiating the incoming call and a near-end user associated with the destination communication device, route the incoming call to the assistive communication service according to the routing rules if the assistive communication device is determined to be needed, and route the incoming call directly to the communication service according to the routing rules if the assistive communication device is not determined to be needed.

主权项

1. A group routing server, comprising:
communication elements configured to receive an incoming call to a group unique identifier (ID) associated with an organization having a plurality of communication devices that each have an individual unique ID; memory having routing rules and an ID database stored thereon; and a processor operably coupled with the communication elements and the memory, the processor configured to:
determine a destination communication device from among the plurality of communication devices to which the incoming call is to be routed;determine whether an assistive communication service is needed for providing interpretive services based, at least in part, on differing communication abilities between a far-end user associated with a far-end communication device initiating the incoming call and a near-end user associated with the destination communication device;route the incoming call to the assistive communication service according to the routing rules if the assistive communication device is determined to be needed; androute the incoming call directly to the communication service according to the routing rules if the assistive communication device is not determined to be needed.