Channel-condition-based message selection

摘要

A message selection system may include a memory device to store a plurality of messages. Each message may prompt a user to provide a respective predetermined response. The message selection may further include a processor in communication with the memory device. The processor may determine at least one condition associated with a channel configured to transmit the plurality of messages to a user interface. The processor may further select, in response to the at least one condition associated with the channel, at least one of the plurality of messages to be transmitted to the user interface over the channel. A method and computer-readable medium may also be implemented in message selection.

主权项

1. A message selection system comprising:
a memory device configured to store a plurality of messages, wherein each message is configured to prompt a user to provide a respective predetermined response; a processor in communication with the memory device, the processor configured to: determine at least one condition associated with a channel configured to transmit the plurality of messages to a user interface; in response to the at least one condition, select a plurality of candidate messages from the plurality of messages; determine a message value associated with each of the candidate messages, wherein each message value is indicative of a relative value of the associated candidate message with respect to one of a plurality of business objectives over a rolling window of time having a constant time segment; and select at least one candidate message from the plurality of candidate messages based on the message values to be transmitted to the user interface over the channel.