发明名称 Voicemail greeting fingerprint matching to differentiate between human and voicemail greetings
摘要 Techniques are disclosed for using voicemail fingerprints to detect when a call has been answered by voicemail. A voicemail fingerprint of a known voicemail greeting is stored in association with a telephone number. The voicemail fingerprint contains a set of audio analysis streams, each of which contains audio characteristics of the known voicemail greeting beginning at a different offset from the beginning of the known voicemail greeting. A current audio analysis stream is generated containing audio characteristics of audio received beginning when a call to the telephone number is answered. If the current audio analysis stream matches one of the audio analysis streams contained in the voicemail fingerprint of the known voicemail greeting associated with the telephone number, the call to the telephone number has been answered by a voicemail box of the telephone number, and may be transferred to a secondary destination.
申请公布号 US9596578(B1) 申请公布日期 2017.03.14
申请号 US201615178106 申请日期 2016.06.09
申请人 GetGo, Inc. 发明人 Clark Brett;Rienzo Christopher
分类号 H04M11/10;H04W4/12;H04M3/533;H04W4/16;H04M3/46;G10L25/78 主分类号 H04M11/10
代理机构 BainwoodHuang 代理人 BainwoodHuang
主权项 1. A method of detecting voicemail greetings using voicemail fingerprints, the method comprising: storing, for each one of a plurality of top level telephone numbers, i) a corresponding forwarding telephone number, and ii) a corresponding secondary forwarding destination; for each one of the forwarding telephone numbers, storing a voicemail fingerprint of a known voicemail greeting, the voicemail fingerprint made up of a plurality of audio analysis streams, each one of the audio analysis streams containing audio characteristics of the known voicemail greeting associated with the forwarding telephone number beginning from a respective one of a plurality of different temporal offsets from the beginning of the known voicemail greeting; in response to receipt of a call to one of the top level telephone numbers, i) initiating a call to the forwarding telephone number corresponding to the top level telephone number, and ii) performing a voicemail detection operation by a) generating a current audio analysis stream containing audio characteristics of audio received beginning when the call to the forwarding telephone number is answered, b) comparing the current audio analysis stream to each one of the audio analysis streams in the voicemail fingerprint of the known voicemail greeting associated with the forwarding telephone number, and c) in response to detecting that the current audio analysis stream matches one of the audio analysis streams contained in the voicemail fingerprint for the known voicemail greeting associated with the forwarding telephone number, detecting that the call to the forwarding telephone number has been answered by a voicemail box of the forwarding telephone number; and in response to detecting that the call to the forwarding telephone number has been answered by the voicemail box of the forwarding telephone number, transferring the received call to the secondary destination corresponding to the top level telephone number.
地址 Fort Lauderdale FL US
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