| 主权项 |
1. A data processing and communication method, in a cloud computing environment, for the exchange of a purchased product with a replacement product, comprising:
wirelessly connecting a customer mobile communication device comprising (a) a user interface that accepts customer input signals based on physical interactions between a user and said user interface and that generate corresponding output signals sent to a processor of said customer mobile communication device, (b) a wireless communication unit including a transceiver that sends and receives wireless communication signals over the air, (c) a data storage unit that stores data therein and which is in data communication with said processor, and (d) a display unit, to a customer wireless service infrastructure coupled to a cloud computing environment; authenticating a wireless connection between said customer mobile communication device and a Routing and Fulfillment Server (RFS) in said cloud computing environment, over said customer wireless service infrastructure; on said customer mobile communication device, receiving through said user interface a preliminary request from a customer to exchange a product; in response to said preliminary request, retrieving from said memory storage unit data comprising a list of past orders of said customer, and displaying on said display unit at least one past order of said customer; selecting, through said user interface, a purchased product from said past orders, the purchased product to be exchanged; on said display unit, displaying at least one replacement product available in exchange for said purchased product to be exchanged; selecting, through said user interface, a replacement product, requested by said customer in exchange for said purchased product to be exchanged; generating a final exchange request on said customer mobile communication device including data corresponding to said purchased product, said replacement product, a delivery location for said exchange, and confirmation of a payment for said replacement product; sending said final exchange request, using said wireless communications unit, from said customer mobile communication device, to the RFS, over said customer wireless service infrastructure; determining at said RFS, using at least said delivery location, a first retail store to provide said replacement product; sending, from said RFS to a logistics provider mobile communication device of a logistics provider agent, a logistics provider notification that includes a location of said first retail store to pick up said replacement product and said delivery location; receiving, from at least one of said logistics provider mobile communication device and a first retail associate mobile communication device of a first associate at said first retail location, a return notification that indicates that said logistics agent has picked up said replacement product at said first retail location. receiving at said RFS, from at least one of said logistics provider mobile communication device and said customer mobile communication device, an exchange notification that indicates that said logistics agent has delivered said replacement product to said customer and that indicates that said logistics agent has picked up said purchased product to be exchanged from said customer; determining, at said RFS, a second retail location to deliver said purchased product to be exchanged; in response to said exchange delivery notification, sending from said RFS to said logistics provider mobile communication device, data corresponding to a location of said second retail location to deliver said purchased product; and receiving, from at least one of said logistics provider mobile communication device and a second retail associate mobile communication device of a second associate at said second retail location, a return notification that indicates that said logistics agent has delivered said purchased product to said second retail location. |
