Setting Software Error Severity Ranking

摘要

Embodiments of the present invention provide systems, methods, and program products for automatic ranking of a technical software defect of a software service. Embodiments of the present invention can be used to collect technical environment parameters of a software service responsive to receiving a message associated with a technical software defect of the software service and determine a severity ranking value of the technical software defect based on a combined rating of the collected technical environment parameters wherein the technical environment parameters comprise at least a usage rate of the software service; a percentage of a number of users of the software-as-a-service environment authorized for using the software program; a log pattern of a signature of the technical software defect; and a percentage of a total functionality number of the software program, wherein the percentage defines a defect impact value.

主权项

1. A computer-implemented method comprising:
responsive to receiving a message associated with a technical software defect of a software service, wherein the software service is executed on a server in a software-as-a-service environment, collecting technical environment parameters of the software service; and determining a severity ranking value of the technical software defect based on a combined rating of the collected technical environment parameters, wherein the technical environment parameters comprise at least: a usage rate of the software service; a percentage of a number of users of the software-as-a-service environment authorized for using the software program; a log pattern of a signature of the technical software defect; and a percentage of a total functionality number of the software program, wherein the percentage defines a defect impact value.