INTEGRATING AND SEARCHING ELECTRONIC COMMUNICATIONS RECEIVED FROM A PLURALITY OF DIFFERENT COMMUNICATION PLATFORMS

摘要

Embodiments described herein provide approaches for integrating and searching electronic communications received from a plurality of different communication platforms. Specifically, a consolidated communication/messaging platform integrates and consolidates bi-directional communications/messages from individuals, groups, or other entities from various channels (e.g., text messaging, instant messaging, social networking platforms, e-mail, and the like), and enables end users to search and locate content or substance of a specific communication via a user interface and locally stored repository.

主权项

1. A method comprising computer-implemented steps of:
converting electronic communications received from a plurality of different communication platforms from a first format used with the plurality of different communication platforms to a second format for use with a selected communication platform; compiling the electronic communications according to a set of categories; storing the electronic communications on a client system having access to a directory of information about a set of users; and presenting the converted electronic communications in the selected communication platform.