METHOD AND SYSTEM FOR DYNAMICALLY UNBLOCKING CUSTOMERS IN CRITICAL WORKFLOWS USING PRE-DEFINED UNLOCK CODES

摘要

Pre-defined unlock codes are generated that are associated with defined access related error codes. When an access issue is encountered, the pre-defined unlock code associated with the received error code is provided to the blocked user. When the blocked user provides the pre-defined unlock code associated with the received error code, the user is provided access to the software application on a temporary basis. Therefore, embodiments of the present disclosure provide a technical solution to the long standing technical problem in the workflow application environment of users of a software application getting stuck and blocked from making progress with their workflows due to access and/or critical issues, without the need for applying a permanent data fix, releasing a patch, or developing, releasing, and/or installing a new application version, at least until a long-term solution can be formulated and implemented.

主权项

1. A method for dynamically unblocking customers in critical workflows using pre-defined unlock codes, the method comprising:
providing a software application to one or more users using one or more computing systems; using one or more processors to generate pre-defined unlock code data representing pre-defined unlock codes to be associated with defined error codes data representing defined error codes; using one or more processors to correlate portions of the pre-defined unlock code data representing specific pre-defined unlock codes with the associated error code data representing the associated error codes; using one or more processors to receive user critical issue report data indicating a user has encountered an access issue or other critical issue using one or more processors to obtain error code data associated with the user critical issue report data from a user computing system associated with the user of the software application; using one or more processors to analyze the error code data associated with the user critical issue report data and determine a pre-defined unlock code associated with the error code data associated with the user critical issue report data; using one or more processors to obtain authentication data to authenticate the user; using one or more processors to analyze the authentication data and authenticate the user; using one or more processors to provide a portion of the pre-defined unlock code data representing the pre-defined unlock code determined to be associated with the error code data associated with the user critical issue report data to the user and/or the user computing system; the user providing the pre-defined unlock code data representing the pre-defined unlock code determined to be associated with the error code data associated with the user critical issue report data provided to the user through the software application and/or the user computing system; and using one or more processors to allow the user to proceed to utilize the application from the user computing system.