Automatically presenting different user experiences, such as customized voices in automated communication systems

摘要

An automated communication system with an associated method for presenting customized voices is disclosed. The system which performs a predetermined task accepts information regarding an intended user indicating the intended user's identity, preferences, etc. Next, the system customizes one or more voices for the intended user based on the accepted information. The system then presents to the intended user one or more audible communications converted from text associated with a predetermined task performed by the system using the one or more customized voices.

主权项

1. At least one non-transitory computer-readable medium, carrying instructions, which when executed by at least one hardware data processor, performs a method of presenting customized voices by an automated communication system, the method comprising:
accepting information regarding an intended user of the automated communication system, wherein accepting the information includes:
i) analyzing text and voice input from the user, andii) deducing an interaction style of the user based on the text and voice input from the user,
wherein the user's interaction style indicates a mood of the user and an interaction style that the user desires, andwherein the mood includes being available or busy and wherein the interaction style includes a formal or an informal style, andiii) storing data regarding the user's interaction style; customizing or selecting one of multiple text-to-speech voices based on the accepted information,
wherein the multiple voices are audio properties of the multiple voices that vary by volume and pitch, andwherein the multiple voices include an irreverent voice and a succinct voice; and presenting, to the user and for audible output to the user on a computing device of the user, one or more audible communications for a task performed by the automated communication system using the one or more customized or selected voices.