SYSTEMS AND METHODS FOR PROVIDING A TWO-WAY, INTELLIGENT TEXT MESSAGING PLATFORM

摘要

The present invention provides systems and methods for improved communication management. The present invention provides a platform for providing intuitive, semi-automated, large-scale, two-way text messaging communication between a client or customer (e.g., business or company) and participants/recipients tied to, or otherwise associated or registered with a service provided by the client or customer. The platform provides a consolidated web-based interface with which the client/customer may interact to manage the handling of participant data and to further manage the transmission of targeted outgoing text messages to one or more participants. The web-based interface further allows for the client/customer to automate the handling of an incoming text messages and data associated therewith, including, but not limited to, database updates, creation of automated responses to incoming text messages, and other actions, such as analysis of participant engagement based on participant response and output of engagement metrics.

主权项

1. A system for providing intuitive, semi-automated management of communication data received from one or more mobile devices over a large-scale two-way communications platform, the system comprising:
a server configured to manage inbound and outbound communications between users associated with a client or customer and participants registered with a service provided by the client or customer, the server comprising a hardware processor coupled to non-transitory, computer-readable memory containing instructions executable by the processor to cause the server to:
receive, in response to an outgoing communication message, an incoming communication message from a mobile device of a participant to which the outgoing communication message was delivered, wherein the outgoing communication message comprises data including a question or request for an answer or information from the participant and the incoming communication message data comprises an answer or information in response to the question or information request of the outgoing communication message;update a participant profile stored in a participant database on-the-fly with the incoming communication message data; andanalyze the updated participant profile to determine one or more actions to be performed.