DYNAMIC CAPACITY RANGES FOR WORKFORCE ROUTING

摘要

A system and method for workforce scheduling using dynamic capacity ranges are provided. A capacity model associates distances of locations within a service area from a depot with a series of appointment time windows such that appointment time windows having a relatively greater amount of available worker capacity are associated with a greater range of distances than appointment time windows having a relatively smaller amount of available worker capacity. After a distance from the depot to a location of an appointment to be scheduled is determined, appointment time window suggestions are automatically produced based on which appointment time windows as defined in the capacity model are associated with the location of the appointment to be scheduled. As capacity changes due to bookings, the capacity model is dynamically updated. A system and method for workforce routing, based at least in part on using dynamic capacity ranges, are also provided.

主权项

1. A method for workforce scheduling, comprising the steps of:
generating a capacity model that associates distances of locations within a service area from a location of a depot from which workers servicing the service area are dispatched with a series of appointment time windows available for scheduling within a pre-determined time period such that appointment time windows having a relatively greater amount of available worker capacity are associated with a greater range of distances than appointment time windows having a relatively smaller amount of available worker capacity; determining a distance from the depot to a location of an appointment being scheduled within the service area; and producing appointment time window suggestions for the appointment being scheduled based on the appointment time windows that are defined in the capacity model as being associated with the distance from the depot to the location of the appointment being scheduled.