System and method for determining a recommendation on submitting a work request based on work request type

摘要

Described herein are systems and methods for receiving a recommendation before submitting a work request. As described herein, an indication of a work request, a recommendation request and a set of application server properties are received at a recommendation engine. The recommendation engine processes the recommendation request, and based on the set of application server properties, determines a recommendation on whether to submit the work request and/or whether to schedule the work request for a later time. Thereafter, the recommendation engine generates a recommendation notification that indicates whether to submit/schedule the work request to provide for a proactive approach to submitting the work request.

主权项

1. A method in an associated application server for providing a recommendation to an associated user before selectively submitting a work request, the method comprising:
receiving at a recommendation engine operable by the associated application server and executing on one or more microprocessors, an indication of a work request for the work request to be selectively submitted by the associated user; receiving at the recommendation engine a request for a recommendation associated with the indication of the work request; receiving a set of application server properties at the recommendation engine; processing the request for the recommendation to determine a work request type associated with the indication of the work request, and to determine an application server performance score by combining a metric indicative of a number of pending work requests that have a similar work request type as the work request type associated with the indication of the work request based on a nature of the work request to be selectively submitted by the associated user, a metric indicative of a state of the associated application server, and a metric indicative of a state of a database; determining, based on the application server performance score, the recommendation associated with the indication of the work request; and based on the recommendation, selectively generating a recommendation notification that indicates an ability of the associated application server to perform the work request.