Managing change in an information technology environment

摘要

In a method for managing change in an information technology (IT) environment, in response to an open change ticket, identifying one or more components of the IT environment that are associated with at least one change operation included in the change ticket. The method further includes identifying information associated with the identified one or more components of the IT environment. The method further includes determining a listing of allowable change operations for the identified one or more components of the IT environment in the change ticket based on the identified information associated with the identified one or more components of the IT environment. The method further includes receiving a user requested change operation. The method further includes determining whether the received user requested change operation is included in the determined listing of allowable change operations.

主权项

1. A method for managing change in an information technology (IT) environment, the method comprising:
in response to an open change ticket, identifying, by one or more processors, one or more components of the IT environment that are associated with at least one change operation included in the change ticket, wherein the identified information associated with the identified one or more components of the IT environment includes one or more of: historical records of previous changes to components of the IT environment, best practices information associated with the IT environment, and indications of allowable change operations for a user in the IT environment; identifying, by one or processors, information associated with the identified one or more components of the IT environment; determining, by one or more processors, a listing of allowable change operations for the identified one or more components of the IT environment and in change ticket based on the identified information associated with the identified one or more components of the IT environment; receiving, by one or more processors, a user requested change operation, wherein receiving the user requested change operation includes intercepting the user requested change operation; determining, by one or more processors, whether the received user requested change operation is included in the determined listing of allowable change operations; responsive to determining that the received user requested change operation is included in the determined listing of allowable change operations, executing, by one or more processors, the user requested change operation; responsive to determining that the received user requested change operation is not included in the determined listing of allowable change operations, determining, by one or more processors, whether an exception is associated with the user that requested the change operation; responsive to determining that an exception is associated with the user that requested the change operation, executing, by one or more processors, the user requested change operation; responsive to determining that an exception is not associated with the user that requested the change operation, rejecting, by one or more processors, the user requested change operation; and storing the executed user requested change operation as one of the allowable change operations of the listing of allowable change operations associated with the IT environment.