Classifying communications with human-based interactive questions

摘要

A method may include receiving a communication that is sent from a source over a network to a user. The method may also include categorizing the communication request. The categorization may include sending a first question communication that includes a first human-based interactive question over the network to the source. The categorization may also include receiving an answer communication over the network from the source and determining whether the answer communication correctly answers the first question communication. In response to determining that the answer communication correctly answers the first question communication, a second question communication that includes a second human-based interactive question may be sent over the network to the source instead of performing a first task with the received communication.

主权项

1. A method, comprising:
receiving, by a computing system, a notification of a communication request that is sent from a source over a network to a user, the communication request including a request for a video conference; categorizing, by the computing system, the communication request, the categorizing comprising:
sending a first question over the network to the source, the first question including a first human-based interactive question;receiving a first answer communication over the network from the source in response to the first question;determining whether the first answer communication correctly answers the first question;only in response to determining that the first answer communication correctly answers the first question, sending a second question over the network to the source, the second question including a second human-based interactive question;receiving a second answer communication over the network from the source in response to the second question;determining whether the second answer communication correctly answers the second question; andin response to determining that the second answer communication incorrectly answers the second question, partially presenting the video conference to the user by allowing the video conference to be presented to the user on a communication device of the user with no video feed instead of fully presenting the video conference to the user, the fully presenting the video conference includes allowing the video conference to be presented to the user on the communication device of the user with the video feed.