Systems and methods for facilitating integrated services for providing road-side assistance

摘要

A system for facilitating multiple integrated services for providing road-side assistance via multiple assistance service providers to a user includes, a central computing device capable of communicating with the assistance service providers and the user over a wireless network, a user device associated with the user configured to transmit one or more assistance requests to the central computing device, and, a first assistance device associated with the one or more assistance service providers.

主权项

1. A system for facilitating a plurality of integrated services for providing road-side assistance via a plurality of assistance service providers to a user, said system comprising:
a central computing device capable of communicating with said plurality of assistance service providers and said user over a wireless network; a user device associated with said user configured to transmit at least one assistance request to said central computing device; a first assistance device associated with said at least one assistance service provider of said plurality of assistance service providers, said first assistance device being configured to receive said at least one assistance request from said central computing device and transmit information to said user device in response to receiving said at least one assistance request, wherein said information indicates that a request for service has been received, wherein said central computing device comprises a management module for determining and contacting said at least one assistance service provider for handling said first assistance request based on at least one parameter, wherein said at least one parameter comprises location coordinates of said at least one assistance service provider, a matching module to match location of said at least one assistance service provider with said user device based on GPS coordinates, and a retrieval module to retrieve location information of said at least one assistance service provider and to present said location information on a display of said user device indicating movement of said first assistance device in real time, a cancellation module for cancelling a duplicate request, and, an alternate option module for arranging said at least one assistance service provider from an alternate location in case of refusal or no response, wherein said at least one assistance service provider is in close proximity of said user as established by said central computing device.