Information processing apparatus, information processing system, and information processing method

摘要

An information processing apparatus includes an acquiring unit configured to acquire first failure information on failures that have occurred in a first device of a predetermined model of a predetermined customer, and acquire second failure information on failures that have occurred in a second device of the predetermined model; a calculating unit configured to calculate first operation information on the first device by using the first failure information, and calculate second operation information on the second device by using the second failure information; and an output unit configured to output proposal information indicating a proposal based on the first operation information and the second operation information.

主权项

1. An information processing apparatus comprising:
a failure information acquiring unit configured to
acquire one or more pieces of first failure information as pieces of failure information on failures that have occurred in one or more first devices that are devices of a predetermined model of a predetermined customer from among a plurality of management target devices, andacquire one or more pieces of second failure information as pieces of failure information on failures that have occurred in one or more second devices that are devices of the predetermined model from among the management target devices; a calculating unit configured to
calculate a piece of first operation information as a piece of operation information on the one or more first devices by using the one or more pieces of first failure information, andcalculate a piece of second operation information as a piece of operation information on the one or more second devices by using the one or more pieces of second failure information; and an output unit configured to output a piece of proposal information indicating a proposal based on the piece of first operation information and the piece of second operation information.