| 摘要 |
Techniques described herein may be used to enable a user to obtain services from multiple organizations in a seamless, automated, and efficient manner. A network device may cause a user device to automatically access a web service by, for example, downloading a mobile application or accessing a web page designed to provide the web service. The network device may automatically identify a second web service that is logically related to the first web service and offer the second web service to the user. If the user accepts the second web service, the network device may cause the user device to automatically access the second web service via a mobile application, a webpage, etc. Identification and authentication issues for accessing the first or second web services may be automatically resolved by network device based on the mobile device number (MDN) of the user device and/or other profile information. |
| 主权项 |
1. A method, performed by a server device, the method comprising:
receiving, by the server device and from an interactive voice response (IVR) system, a notification that a user device, engaged in a telephone call with the IVR system, has requested a first web service; causing, by the server device, the user device to automatically access the first web service; maintaining, by the server device, a context for the user device, wherein the context includes a record of user interactions with the user device regarding the first web service, and instructions, received by the user device from the server device, to cause the user device to automatically access the first web service; identifying, based on the context and by the server device, a second web service to be provided to the user device; and causing, by the server device, the user device to automatically access the second web service. |
