SYSTEM AND METHOD FOR MANAGING CALLS

摘要

A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.

主权项

1. A computer-implemented method for managing calls in a collaboration environment, comprising:
receiving, by a processor, a call into a collaboration session of the collaboration environment, wherein the collaboration session is associated with a first interface that enables a plurality of users of the collaboration session to communicate with each other using text-based communication; and causing, by the processor, display of a notification reflecting the call in the first interface associated with at least a first user of the plurality of users, the notification enabling the first user to handle the call.