SYSTEM AND METHOD FOR INTELLIGENT CONFIGURATION OF AN AUDIO CHANNEL WITH BACKGROUND ANALYSIS

摘要

Methods, systems and computer program products for configuring an audio channel are provided. Aspects include generating a confidence metric indicative of at least one control cue in a telecommunication audio feed input. Generating the confidence metric can include analyzing the control cue to determine a cue type, assigning a confidence metric value for the control cue based on the cue type, and comparing the confidence metric value to a predetermined threshold value associated with the cue type. Aspects also include updating a context history with the cue type and configuring an audio channel output based on the confidence metric and context history.

主权项

1. A method for configuring an audio channel with a processor, the method comprising:
generating a confidence metric indicative of at least one control cue in a telecommunication audio feed, wherein generating the confidence metric comprises:
analyzing the at least one control cue to determine a cue type;assigning a confidence metric value for the at least one control cue based on the cue type, wherein the cue type can be language-based and non-language based;comparing the confidence metric value to a predetermined threshold value associated with the cue type;updating a context history with the cue type and the confidence metric value; andconfiguring an input of the audio channel based on the confidence metric and the context history.