Obtaining Referral Using Customer Database

摘要

This invention relates to systems and methods for utilizing mobile computing systems to cross-reference one or more past customer databases of a business with the social network of a new customer in order to provide the new customer with a trusted referral from a known source about the company and/or product.

主权项

1. A method of coordinating the transfer of a past or future review of a product or service between a data server and one or more client devices over a data network, the method comprising;
receiving a plurality of information packets regarding a plurality of purchases of a product or service over said data network for storage in a past customer database on the data server, wherein each of said information packets contains information identifying an individual customer with or without a customer review of the product or service and at least one member of a review group consisting of an individual business, an individual product, and individual service provider and an individual service; receiving an information request over said data network from a prospective customer using the one or more client devices, the information request identifying the prospective customer and at least one member of a proposed review group consisting of a prospective product, a prospective service, a prospective business and a prospective service provider; utilizing said information request to access one or more third-party databases containing social networking relationship data relating to said prospective customer, and creating a social network map to identify at least one individual customer in said past customer database that is related on said social networking map to said prospective customer; comparing the at least one member of the review group for the identified past customer to the at least one member of the proposed review group for the prospective customer to identify one or more matching review group members, and creating a matching review group member list; delivering the matching review group member list to the one or more client devices for display to the past and/or prospective customer; sharing any previously recorded customer reviews regarding the matching review group member list from the past customer with the prospective customer and/or obtaining a new customer review regarding the matching review group member list from the past customer and sharing the new review with the prospective customer.