WIRELESS COMMUNICATION DATA ANALYSIS AND REPORTING

摘要

A communication analytics engine that executes in conjunction with a data collection platform may provide a unified and scalable solution for call data aggregation and processing. A data collection platform may establish a communication connection with a wireless carrier network. The data collection platform may collect call data of multiple user devices via the communication connection, in which the multiple user devices may use the wireless carrier network to initiate and receive calls to one or more additional devices. The data collection platform may convert the call data into a format that is readable by the communication analytics engine. The communication analytics engine may analyze the call data to generate analytic results that includes one or more key performance indicators (KPIs).

主权项

1. One or more non-transitory computer-readable media storing computer-executable instructions that upon execution cause one or more processors to perform acts comprising:
establishing a communication connection between a data collection platform executing one or more computing devices and a wireless carrier network; collecting call data of multiple user devices at the data collection platform via the communication connection, the multiple user devices use the wireless carrier network to initiate and receive calls to one or more additional devices; converting the call data into a format that is readable by a communication analytics engine that executes in conjunction with the data collection platform on the one or more computing devices; and analyzing at least a portion of the call data via the communication analytics engine executing on the one or more computing devices to generate analytic results that includes one or more key performance indicators (KPIs).