REAL-TIME TAGGER

摘要

In an approach for providing tagging for problem resolution that works across multiple collaboration channels, a processor receives an indication of a problem statement. A processor monitors a collaboration channel for a new tag. A processor analyzes the new tag to determine a type of tag. A processor sends a notification of the new tag to the collaboration channel. A processor stores the new tag to a database of tags. A processor forms a cluster of correlated tags. A processor sends a notification of the cluster of correlated tags and a recommended action. A processor monitors the collaboration channel for an information request. A processor matches the information request with at least one tag in the database. A processor sends a notification of matches of the information request with the at least one tag found to the collaboration channel. A processor updates the tags with received information.

主权项

1. A method for providing tagging for problem resolution that works across multiple collaboration channels, the method comprising the steps of:
receiving, by one or more processors, an indication of a problem statement, wherein the problem statement includes tags; monitoring, by one or more processors, a collaboration channel for a new tag, wherein the collaboration channel includes a tagging mechanism; analyzing, by one or more processors, the new tag to determine a type of tag; sending, by one or more processors, a notification of the new tag to the collaboration channel; storing, by one or more processors, the new tag to a database of tags; forming, by one or more processors, a cluster of correlated tags; sending, by one or more processors, a notification of the cluster of correlated tags and a recommended action, based on matching the tags in the cluster of correlated tags to the type of tag with the problem statement, subject matter experts, and information associated with a collaboration channel, wherein the recommended action is a possible resolution to a problem that comes from a formation of the cluster of correlated tags; monitoring, by one or more processors, the collaboration channel for an information request; matching, by one or more processors, the information request with at least one tag in the database; sending, by one or more processors, a notification of matches of the information request with the at least one tag found to the collaboration channel; and updating, by one or more processors, the tags with received information.