OPTIMIZING COMPUTER SYSTEMS BY ADJUSTING COMPUTER RESOURCE USAGE

摘要

A computer-implemented method, system, and/or computer program product optimizes a computer system. One or more processors receive metrics from sensors in the computer system. The metrics describe usage levels of computer resources by the computer system. The processor(s) retrieve a complaint to loss (CTL) ratio of users of the computer system. The CTL ratio describes a ratio of complaints about the computer system by a set of users to a quantity of users from the set of users who discontinue using the computer system. In response to the CTL ratio falling outside of a predefined range, the processor(s) adjust a configuration of the computer system, such that adjusting the configuration of the computer system modifies the usage levels of the computer resources by the computer system.

主权项

1. A computer-implemented method for optimizing a computer system, the computer-implemented method comprising:
receiving, by one or more processors, metrics from sensors in a computer system, wherein the metrics describe usage levels of computer resources by the computer system, and wherein the computer system is used by a set of original users; retrieving, by one or more processors, a complaint to loss (CTL) ratio for the set of original users of the computer system, wherein the CTL ratio describes a ratio of a quantity of problems with the computer system that are experienced and reported as a quantity of complaints by members of the set of original users to a quantity of lost users from the set of original users who discontinue use of the computer system; plotting, by one or more processors, the CTL ratio on a graph; and in response to the CTL ratio falling outside of a predefined graphical distance from a 0:0 CTL ratio plotted on the graph, adjusting, by one or more processors, a configuration of the computer system, wherein adjusting the configuration of the computer system optimizes the computer system by modifying the usage levels of the computer resources by the computer system.