| 发明名称 |
REMOTE SUPPORT OF A DEVICE |
| 摘要 |
A support tool is received by a first device from a second device. In a user interface at the first device, information is presented regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue. |
| 申请公布号 |
EP3055759(A4) |
申请公布日期 |
2017.03.08 |
| 申请号 |
EP20130895208 |
申请日期 |
2013.10.09 |
| 申请人 |
Hewlett-Packard Development Company, L.P. |
发明人 |
GAGNERAUD, Eric;GILBERT, Herve;ROSA, Cesar Augusto;DEROOS, Stephen M. |
| 分类号 |
G06F3/048;G06F11/22;H04N21/4227 |
主分类号 |
G06F3/048 |
| 代理机构 |
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代理人 |
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