Unified context-aware content archive system

摘要

A unified context-aware content archive system allows enterprises to manage, enforce, monitor, moderate, and review business records associated with a variety of communication modalities. The system may store an information infoset derived or inferred from one or more documents representing communications according to the variety of communication modalities as interaction transcripts. An interaction transcript represents interactions between participants through the documents rather than the documents themselves allowing for derivation or inference of communication events, chronologies, and mappings to be stored in a common data structure. In one aspect, events correlation is provided between participants of communications that can be established by general time series analysis for the purposes of extracting meaningful statistics and interaction contexts and other characteristics of data. In another aspect, chronological mappings are provided of conversations between an established start and end time frame.

主权项

1. A method for archiving communications, the method comprising:
receiving, at one or more computer systems, information associated with one or more documents captured for at least one of a plurality of communication modalities; determining, with one or more processors associated with the one or more computer systems, a mapping between data attributes of at least one document from the one or more documents and data attributes of an information structure; storing, with the one or more processors associated with the one or more computer systems, contents of the at least one document in the information structure and the data attributes of the at least one document according to the mapping; determining, with the one or more processors associated with the one or more computer systems, information indicative of an interaction between one or more participants of at least one or more communications represented by the one or more documents; generating, with the one or more processors associated with the one or more computer systems, a transcript of the interaction that includes a sequence of the one or more documents representing the one or more communications during the interaction; and storing, with the one or more processors associated with the one or more computer systems, a mapping representing association of the at least one document from the one or more documents with the transcript of the interaction in the information structure according to a model that normalizes information associated with the plurality of communication modalities into the information structure that includes scrubbing data, determining identity information and de-encapsulating the data.