Customizable service delivery system with scalable workflow

摘要

Embodiments of the invention are directed to a system, method, or computer program product for providing an entity wide customizable service or application delivery system that is scalable. As such, the invention allows effective management and delivery of customizable services or service bundles to users with various requirements. As provided, the invention includes a unique scalable workflow system to effectively manage and deliver customizable services or service bundles to users, where the user requirements for the services may vary from one another. The invention allows for on-the-spot profile and service portfolio customization by application support and capacity planning. Users may dynamically adjust their service selections to better reflect their application need changes. All steps are performed as self-service through an interface generated via the system. It allows for seamless integration of reporting, controls, accountability, and optimizes service delivery process.

主权项

1. A system for customizable application building, servicing, and delivering, the system comprising:
a memory device with computer-readable program code stored thereon; a communication device; a processor operatively coupled to the memory device and the communication device, wherein the processor is configured to execute the computer-readable program code to: compile applications available across an entire entity into a centralized location database; separate each function of the compiled applications and store each function separately; generate an interface for user interaction, wherein the interface is provided to a user via a user device through a secure communicable link generated for interface interaction; receive a request for a customized application via the interface, wherein the customized application includes applications and functions of applications; deploy a liaison assigned to the user and the customized application and allow for user interaction with the liaison via the secure communicable link generated for the interface interaction for planning and implementing the customized application: plan the customized application based on the received request, wherein planning the customized application comprises performing a capacity assessment of the user device, wherein the capacity assessment of the user device further comprises generation of a communicably linkage with the user device and using the communicable linkage to extract memory capacity and queue the memory capacity of the user device for the customized application and processing compatibility of the user device to ensure application functionality upon implementation; implement the customized application on the user device, wherein implementation includes creating a second secure communicable link to transmit the customized application to the user device; and track via coded tracking module inserted into the customize application for the entity audit and maintenance; and synchronize the customized application with entity servers and coordinate update and maintenance requirements for the customized application.