| 主权项 |
1. A method of providing a communication service, comprising:
receiving, at a communication channel of a customer contact system, a customer inquiry from a customer, the customer contact system being accessible from a plurality of communication channels; retrieving, by a processor of the customer contact system, a profile of the customer; calculating, by the processor, availability of different communication channels for handling the customer inquiry; ranking, by the processor, the different communication channels for handling the customer inquiry based on the profile of the customer and the availability of the different communication channels; and offering a communication channel with highest rank to the customer in order to resolve the customer inquiry. |
