发明名称 |
SECURE CUSTOMER SERVICE PROXY PORTAL |
摘要 |
A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems. |
申请公布号 |
CA2760146(C) |
申请公布日期 |
2017.02.28 |
申请号 |
CA20102760146 |
申请日期 |
2010.04.27 |
申请人 |
FACE IT CORP. |
发明人 |
FRIED, LANCE;KATZ, JOSEPH;MARGULIES, EDWIN KENNETH |
分类号 |
H04L29/10;H04L9/32;H04L12/16;H04M3/42;H04M3/493;H04N21/40 |
主分类号 |
H04L29/10 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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