Product specific learning interface presenting integrated multimedia content on product usage and service

摘要

A computer implemented method that includes providing a product specific learning interface comprising integrated multimedia content on product usage and service to a user. The multimedia content demonstrates a feature of a product stored in a database (112) associated with an application server (104). The method includes processing a first input that includes a selection of the product from a plurality of products, displaying a product specific learning interface including multimedia content specific to the product selected by the input, processing a second input that includes a keyword corresponding to a feature of the product, displaying a sub set of the multimedia content corresponding the keyword and the product, processing a selection of at least one multimedia file from the sub set of the multimedia content, and playing the multimedia file. The keyword is filtered only from a set of multimedia content corresponding to selected product.

主权项

1. A method for retrieving a video associated with a feature of a product from an application server comprising a processor and a memory that stores a user manual database, said method comprising:
receiving, by said processor, a first input comprising a selection of said product from a plurality of products, wherein said user manual database comprises (i) videos that demonstrate a plurality of features of said plurality of products, and (ii) features associated with said videos, wherein each of said videos of said user manual database is pre-linked to (i) at least one feature of a product, and (ii) a transcript that corresponds to an audio of each of said videos; retrieving, from said user manual database in said memory, videos specific to said product based on said selection for display as a product specific learning interface; receiving a second input comprising a keyword corresponding to said feature of said product; comparing said keyword with (i) a list of features and (ii) transcripts that correspond to audios of said videos which are specific to said product; displaying a video from said videos which are specific to said product, wherein a feature associated with said video matches with said keyword, and a transcript that corresponds to an audio of said video also matches with said keyword; and playing said video, wherein said audio associated with said video is simultaneously streamed to said video based on a user language preference, wherein said transcript associated with said audio and said video is simultaneously displayed adjacent to said video, wherein said video, said audio and said transcript demonstrate how to use said feature of said product to said user.